Dynamics 365 Customer Service

Dynamics 365 Customer Service is a comprehensive customer relationship management (CRM) solution by Microsoft, tailored to optimize customer support and service operations. It provides a unified platform for managing customer interactions, inquiries, and case resolutions. Dynamics 365 Customer Service leverages intelligent insights, automation, and omnichannel capabilities to deliver exceptional customer experiences, fostering loyalty and satisfaction.

Customer support to new heights

Choosing Dynamics 365 Customer Service means elevating your customer support to new heights. With features such as AI-driven chatbots, intelligent routing, and self-service portals, Dynamics 365 Customer Service empowers organizations to provide timely, personalized support across various channels. It enables quick case resolution, reduces response times, and ensures a consistent and positive customer experience, enhancing overall customer satisfaction and loyalty.

Why twoday?

Opt for twoday's expertise to implement Dynamics 365 Customer Service seamlessly within your organization. Our team brings in-depth knowledge of Microsoft's business solutions and a proven track record in successful CRM implementations. We collaborate closely with your customer service team to understand specific workflows, objectives, and unique business requirements. With twoday, you not only gain access to a powerful customer service solution but also benefit from a strategic partnership committed to optimizing Dynamics 365 Customer Service for increased efficiency and customer delight within your organization.

Digitalization of operations has optimized work processes

By implementing Dynamics 365 solutions and Power Platform technologies, AFA JCDecaux has achieved increased efficiency, optimized route planning, better management of advertising platforms, and improved customer experience. This has strengthened their competitiveness in the dynamic advertising industry.

Savings Banks Group initiates major business transformation with Microsoft Cloud

The Finnish Savings Banks Group will start a major business development project that will include concrete steps towards realising the Savings Banks Group's digital vision. The reform will enable a seamless integration of personal and digital services, leading to increasingly smooth and easy everyday interactions for customers and employees.

Customer service

At twoday we offer a diverse suite of customer service solutions, including software, chatbots, and social media tools, all tailored to elevate your customer support.

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Business applications

Looking to elevate your business operations? Partner with us to implement business applications that not only reduce costs but also increase efficiency. With our solutions for sales, marketing, customer service, and more, we're dedicated to your success.

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