Customer service

At twoday we offer a diverse suite of customer service solutions, including software, chatbots, and social media tools, all tailored to elevate your customer support. With a focus on efficiency and satisfaction, our solutions are customized to meet each client's unique needs.

Leveraging advanced AI and machine learning, we automate processes and enhance service delivery.

Exceed your customers expectations!

Our customer service solutions are designed to elevate your business by providing seamless, efficient, and customer-centric support. We offer comprehensive tools and strategies to enhance the overall customer experience, from streamlined communication channels to advanced ticketing systems.

Positive customer interactions not only build brand loyalty but also contribute to customer retention and positive word-of-mouth. With increasing competition, businesses that prioritize exceptional customer service gain a significant edge in fostering long-term relationships and sustained growth.

Why twoday?

twoday empowers your organization by implementing state-of-the-art customer service solutions. We tailor our offerings to your specific needs, ensuring that your customer service team has the tools and insights required to deliver exceptional service in all channels. From optimizing response times to implementing advanced CRM systems, we enable your business to maximize customer satisfaction and, consequently, enhance overall business value.

An all-in-one LS Retail solution that creates better experiences for both customers and employees

With solutions from LS Retail, Plantorama has created better experiences for both customers and employees. With an integrated system, they have everything gathered in the same suite. Get an insight into how Plantorama has implemented IT solutions in stores and created more visibility for customers.

Organizational tool increased customer satisfaction to record levels

When twoday helped logistics company ILP-Group with implementing WhatsApp Assistant, processes were streamlined and resources were targeted where they were needed. At the same time, customer satisfaction reached record levels.

The Geological Survey of Finland's new customer service model promotes sustainable growth

With assistance from twoday, the Geological Survey of Finland (GTK) implemented solutions that create environmentally and socially sustainable economic development in Finland.

Customer Service Applications

eBusiness Suite

twoday eBusiness Suite is an easy-to-use and versatile software platform that enables the digitalization and automation of service processes. The platform is based on open standards and technologies, and integrates seamlessly with other systems

ServiceStreamline

ServiceStreamline is a flexible and user-friendly solution for enhancing your organization's customer service processes.

Salesforce

Salesforce is a leading cloud-based customer relationship management (CRM) platform that transforms how organizations connect with their customers.

Dynamics 365 Field Service

Dynamics 365 Field Service is a comprehensive solution by Microsoft designed to optimize and streamline field service operations.

Dynamics 365 Customer Service

Dynamics 365 Customer Service is a comprehensive customer relationship management (CRM) solution by Microsoft, tailored to optimize customer support and service operations.

Explore related offerings

Sales & marketing

Our solutions and expertise bring transparency to your daily operations, break down silos, foster collaboration, and increase your ability to achieve your business objectives.

Low code

With our low code app development services, customers can accelerate their application development process, reduce costs, and improve their overall time to market

ERP

As one of the Nordics largest Microsoft partners, we are ready to assist you with an ambitious ERP solution that meets your needs.

Digital signature & authentication

We offer digital signature and authentication solutions to help businesses securely and efficiently sign and manage important documents.

Integration platform

Our cloud-based integration platforms ensure you have the capacity your business requires, allowing easy addition of integrations as needs grow.

Modern work

Our Modern Work solutions are designed to elevate your workplace efficiency and productivity.

Business applications

Looking to elevate your business operations? Partner with us to implement business applications that not only reduce costs but also increase efficiency. With our solutions for sales, marketing, customer service, and more, we're dedicated to your success.

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